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Live chat with us
How much contact you want your customers to be able to take with you is a spectrum. Some companies just want to list a support@ address on their website and some want to speak to every customer and convey their ethos person to person. We cater to both and everything in between at an average of 30% cheaper than a full-time member of staff.
When someone calls you, the experience that they have in those first few seconds can significantly impact the likelihood of them attending your location or booking your service.
We can run your entire receptionist service or support desk or provide overflow support to your existing teams.
All of our operators are UK based. We offer blended teams of office and home-based staff giving ultimate continuity to your business and operations.
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
Our teams of operators come from all sectors & industries. We use our technology to determine the right team for your business / operation
Throughout a customers entire lifecycle with your business, we are here to make sure that they can contact you and resolve any queries as quickly as possible.
Sales enquries, order processing, tracking, complints and returns are all as vital as each other in the mind of a customer when evaluating your business.
You may be yet to launch and putting the pieces in place or have 1m daily active users, either way we can make sure that any issue a user has, it is swiftly dealt with.
We can have live chat integrate into your app, we can answer a “click here to speak to us” button that is always on the screen or provide an outsourced 1st line of support for people asking questions.
You may provide news, blogs or D2C ecommerce. No matter the type of customer that you service, we can provide a cost effective outsourced answering service via an on screen live chat widget or phone 24/7 to help keep customers engaged.
Once a call or live chat ends the information is logged into our system and you receive an email and / or a text with everything discussed. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.
We’re open 24/7, for more information and to discuss
how our service can work for you:
IntouchNow Services Limited. Registered in England. Company No 12140083. Registered office 5 Elstree Gate, Elstree Way, Borehamwood Herts, WD6 1JD
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