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We were founded in 2014 to provide outsourced answering services to law firms and today over 75% of our staff come from a UK legal background.
We work with several hundred law firms and barristers of all sizes from Direct Access and Sole Practitioners to International Firms helping them provide a best in class service to their clients.
Our service is run 24/7 365 and provides a cost-effective, scalable option to firms looking to grow or reduce in house secretarial costs.
Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
We employ over 200 legal receptionists, split by areas of law so the people answering your calls are experienced in the areas of law that you cover
Many firms choose to either not employ a receptionist or to re deploy their existing receptionists to the front desk, client facing or paralegal roles.
No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 rings or x rings, you make sure the at each and every caller is tended to promptly and professionally.
One of the trends of recent years in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure you are always open
We can fill out registration forms, provide quotes for services or collect other data, so that when you speak to a client, you have all of the information to hand about their requirement.
Once a call, live chat or piece of contact ends the information is logged into our system and you receive an email and / or a text with everything included. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.
We’re open 24/7, for more information and to discuss
how our service can work for you:
IntouchNow Services Limited. Registered in England. Company No 12140083. Registered office 5 Elstree Gate, Elstree Way, Borehamwood Herts, WD6 1JD
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