Answering Services for Technology Businesses
We have seen a 15% growth in average checkout value since implementing your live chat on our shopify store
For new start ups and established businesses alike, scaling the business and growing your active user base is your number one priority.
We appreciate that at all stages of growth, allocating financial resources to the correct business area may be the difference between growing and not.
We make sure that your receptionist and / or support costs are effective and manageable yet scalable
We work with companies who operate Apps and IT services as well as Digital and Physical Technology products.
How much contact you want your customers to be able to make with you is a spectrum. Some companies just want to list a support@ address on their website and some want to speak to every customer and convey their ethos person to person. We cater to both and everything in between at an average of 30% cheaper than a full-time member of staff.
When someone calls you, the experience that they have in those first few seconds can significantly impact the likelihood of them attending your location or booking your service.
We can run your entire receptionist service or support desk or provide overflow support to your existing teams.
WHY COMPANIES CHOSE US
All of our operators are UK based. We offer blended teams of office and home-based staff giving ultimate continuity to your business and operations
Open 24/7 365
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
Our teams of operators come from all sectors & industries. We use our technology to determine the right team for your business / operation
TYPES OF COMPANIES THAT USE OUR SERVICE
Companies selling a digital product
Whether you are a software development company .
You may be yet to launch and putting the pieces in place or have 1m daily active users, either way we can make sure that any issue a user has, it is swiftly dealt with.
We can have live chat integrate into your app, we can answer a “click here to speak to us” button that is always on the screen or provide an outsourced 1st line of support for people asking questions.
You may provide news, blogs or D2C ecommerce. No matter the type of customer that you service, we can provide a cost effective outsourced answering service via an on screen live chat widget or my phone 24/7 to help keep customers engaged.
Once a call or live chat ends the information is logged into our system and you receive an email and / or a text with everything discussed. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.