In our last blog post, we looked at a recent report which showed that 85% of UK companies are currently struggling to hire receptionists and other back-office staff. In this week’s edition, we delve deeper into this trend to examine the cohort with the longest-standing unfilled roles: GP Surgeries. In a recent survey, back-office hiring […]

It’s the 24th of December at 4 PM. A new customer calls, chasing a quote for services. How have you planned to ensure delivery of the same service levels that you provide throughout the year? Key question: How do you deal with back-office support demands during the holiday season? A key annual challenge that companies […]

Most employers in the United Kingdom (85%) find hiring reception, admin and office support staff challenging as skills and talent shortages continue to ramp up globally. According to a report by recruitment firm Robert Half, the evolving skills requirements across these three positions exacerbate the talent shortage. More and more businesses now require high-level customer […]

It’s no secret that customer expectations have changed. With consumers expecting information at their fingertips no matter what, waiting is no longer even considered a plausible option by many. The development of digital technology has come with a change in consumer demands, with real-time availability being manifested by many. This is supported by Toiser data […]

The launch of InTouchNow, our new call handling service for businesses large and small has made the news, with the story featuring in Legal IT Insider. Perhaps better known to many as the Orange Rag, Legal IT Insider is regarded as the leading resource for legal IT professionals across the world, with news, views and […]

The ‘Business Startup’ show was billed as the UK’s biggest exhibition for anyone starting or growing a business and it was certainly this sense of optimism that prompted InTouchNow to exhibit, with our range of services perfect for existing or start-up businesses. Alongside the more than 350 other service providers, we were looking to connect […]

Today is the launch of our new business service, InTouchNow. We offer a professional call answering service to ensure modern organisations never need to miss another call or the opportunities they bring. Every organisation is looking for greater efficiency and our service ensures they can deal with excess calls during busy periods without recruiting additional […]

Maxine Park, the co-founder of call handling and reception services specialist InTouchNow, recently explained to the readers of Professional Electrician & Installer (PE), the advantages of outsourcing your call answering to professionals whilst you get on with the job at hand. Professional Electrician is the leading magazine for the UK electrical contracting trade. Covering all […]

Co-founder of call handling and reception services specialist InTouchNow, Maxine Park recently explained to the readers of Glass Times, the benefits of never letting a customer go to voicemail when you cannot answer their call. Glass Times is the leading publication for all those involved in all aspects of the glass and glazing industry, together […]