Navigating the 2023/24 GP Contract Changes with InTouchNow’s Medical Reception Service: Improving Patient Access and Experience

Mar 16, 2023

Navigating the 2023/24 GP Contract Changes with InTouchNow’s Medical Reception Service: Improving Patient Access and Experience


The landscape of patient care is constantly evolving, and NHS England's recently unveiled changes to the GP contract for 2023/24 are no exception.

In this blog post, we will explore the key changes to the Investment and Impact Fund (IIF), and how we can help your practice adapt seamlessly to keep compliant with the new requirements.

The Investment and Impact Fund: A Focus on Access

The IIF will now prioritise access, allocating £246m to improving patient experience during contact with their practice and ensuring timely assessments and/or appointments. This shift aims to address national priorities such as two-week access, flu vaccinations, health checks and early cancer diagnosis. To make the most of this funding, GP practices must ensure they meet these new requirements and the associated key performance indicators.

Maximizing IIF Funding

The majority (£172.2m) of the IIF fund will be provided to Primary Care Networks (PCNs) in monthly payments throughout 2023/24, similar to QOF aspirational payments. The remaining 30% (£73.8m) will be awarded to PCNs by Integrated Care Boards (ICBs) at the end of March 2024, based on demonstrable and evidenced improvements in patient access.

The recent changes to the GP contract for 2023/24 emphasize the importance of improving patient experience when contacting their practices. With the investment and impact fund (IIF) now primarily focused on enhancing access and patient experience, it's crucial for GP practices to find effective solutions to meet these demands.

InTouchNow's Medical Reception and EMIS booking services offer a comprehensive solution that can streamline patient communication, reduce wait times, and enhance overall patient experience.

Streamlining Patient Communication

One of the key aspects of our Medical Reception service is its ability to efficiently manage patient communications. By offering a professional and courteous call-handling service, we can ensure that patients receive prompt responses to their inquiries. This service not only helps practices comply with the new GP contract requirements but also enhances patient satisfaction by reducing frustration from long waiting times or unanswered calls.

Seamless EMIS Booking Integration

Our booking services are fully integrated with EMIS, a popular patient record management system used by many GP practices. This integration allows us to effectively manage patient appointments and ensure that patients are given an assessment or signposted to an appropriate service on their first contact. By automating the appointment booking process, we help practices adhere to the new contract requirements while providing patients with a smooth and efficient booking experience.

Reducing Administrative Burden on GP Practices

In addition to improving patient experience, our Medical Reception and EMIS booking services can significantly reduce the administrative burden on GP practices. By handling patient communication and appointment management, we help practice staff to focus on other important tasks, such as providing patient care and managing resources. This can lead to an overall improvement in practice efficiency and quality of care, which ultimately benefits patients.

Customizable Service to Meet Practice Needs

Our services can be tailored to meet the specific needs of individual GP practices. This flexibility ensures that practices can choose the level of support that best suits their requirements, whether it's a fully outsourced medical reception service or an additional resource to handle peak call times. By providing a customized solution, we enable GP practices to efficiently manage their patient communication, while meeting the demands of the new GP contract.


As the new GP contract for 2023/24 places a strong emphasis on improving patient experience and access, it's essential for practices to adopt solutions that help them meet these challenges. Our Medical Reception and EMIS booking services offer an integrated and efficient approach to streamlining patient communication and appointment management. By embracing these services, GP practices can not only comply with the new contract requirements but also enhance patient satisfaction, reduce administrative burden, and ultimately provide better care for their patients.

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