InTouchNow can take charge of your GP surgery switchboard and deliver a professional and proactive medical telephone answering service. We’re ready to take your call.

Reception work can be challenging, and it’s not always easy to find switchboard staff. InTouchNow is different. We create a positive working environment where we value the wellbeing of our virtual receptionists.

The best switchboard operators

InTouchNow hires the best EMIS-trained healthcare receptionists with experience of GP surgery switchboard. Our team know what it takes to deliver a prompt and proactive medical telephone answering service.

We’re proud that our healthcare clients report higher job satisfaction. Thanks to our dedicated medical telephone answering service, InTouchNow takes away the strain from your GP surgery reception staff.

We invest in our own tech, so you can’t get a GP telephone answering service like this anywhere else. We even monitor trigger words on a call so that any at-risk patients can get the prompt intervention they need.

We get it – your patients have no time to waste, and they expect (and deserve) a fast and responsive medical telephone answering service. So we’re proud that InTouchNow answers 90% of calls in under 10 minutes.

By modernising your switchboard you can transform your patient experience and ultimately receive more funding. On average, InTouchNow represents 50% of the cost of a full-time staff member.

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InTouchNow in Numbers

A 24/7 telephone
answering service

Let’s face it – the world of healthcare never stops moving. That’s why InTouchNow is open 24/7 for 365 days of the year.

Our entire office team and virtual receptionists are UK-based, and we’re proud to have served more than 800 happy clients, including GP surgeries, dental practices and public hospitals.

We don’t offer medical advice, but our team will understand the essence of your practice and offer bookable appointment slots and signposting to other resources.

Launch your virtual reception

Through a combination of brilliant people and innovative tech, InTouchNow delivers GP telephone answering services that are built around you. Here’s how the process works.

From our very first discussion, we’ll learn to understand your business, get to know your bottlenecks and discuss how a medical telephone answering service could help.