Legal Answering Services
We came on board with InTouchNow at the end of 2019 and we couldn’t be happier, we have had compliments from clients about how great our receptionists are…..
We have grown from 5-25 fee earners and InTouchNow have helped us make this happen
Your teams of experienced legal receptionists have acted as a seamless extension of our firm, thank you for all the support
Law firms, although very traditional in nature have the same needs as many other businesses: gain new business and keep existing clients happy. We are here to make that when someone tries to contact you, the call is answered every time.
We were founded in 2014 to provide outsourced answering services to law firms and today over 75% of our staff come from a UK legal background.
We work with several hundred law firms and barristers of all sizes from Direct Access and Sole Practitioners to International Firms helping them provide a best in class service to their clients.
Our service is run 24/7 365 and provides a cost effective, scalable option to firms looking to grow or reduce in house secretarial costs.
Please fill in your details below and a member of our team will call you within a few minutes
WHY COMPANIES CHOSE US
Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business
Open 24/7 365
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
We employ over 200 legal receptionists, split by areas of law so the people answering your calls are experienced in the areas of law that you cover
WAYS COMPANIES USE US :
As a switchboard
Many firms choose to either not employ a receptionist or to re deploy their existing receptionists to the front desk, client facing or paralegal roles.
No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 rings or x rings, you make sure the at each and every caller is tended to promptly and professionally.
Out of hours
One of the trends of recent years in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure you are always open
We can fill out registration forms, provide quotes for services or collect other data, so that when you speak to a client, you have all of the information to hand about their requirement.
Excellent call documentation
Once a call, live chat or piece of contact ends the information is logged into our system and you receive an email and / or a text with everything included. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.