Today is the launch of our new business service, InTouchNow. We offer a professional call answering service to ensure modern organisations never need to miss another call or the opportunities they bring.

Every organisation is looking for greater efficiency and our service ensures they can deal with excess calls during busy periods without recruiting additional staff, left with little to do when things return to normal.

Our service has also been designed to help those business people that have to spend time in the car as part of their working day. Estate Agents, tradespeople and sales representatives out in cars and vans might have the ability to take calls hands-free, but sounding professional with traffic noise and an intermittent connection can be hard, as can making all important notes about a sales enquiry.

Clients retain their own phone number and transfer calls to a dedicated number assigned by us when they cannot answer. It might be all the calls, all of the time or just a few when needed. Clients might be on holiday or have a receptionist off sick; we tailor our service and answer only the calls diverted to us.

Maternity leave or sickness can involve firms recruiting temporary cover, but that creates information security issues. Our service has been designed to address these concerns with our reception teams based entirely in the UK and certified ISO 27001 and ISO 9001, which confirms how seriously InTouchNow take confidentiality.

Our in-house developers have created innovative software that helps our receptionist team handle calls as if they were sat in our clients’ offices. This seamless service ensures that no one calling an organisation will be aware they are using our call answering service.

Details of calls answered are emailed or texted to the customer as the call takes place, allowing them to respond immediately if required. There is no set-up fee and no minimum charge, clients only pay for the calls answered, all of which can be checked via the client portal that lists all calls and the actions taken.

Developed with the busy SME and sole trader in mind, the service offers more than just call answering. Diary management tools allow us to make appointments for clients, send marketing material and make sales. And apps for iPhone, Android and Windows mobile allow clients to switch the service on easily before starting a meeting or driving off in their van.

InTouchNow is another example of the strength of the outsourcing sector in the UK and the valuable support available to businesses of all sizes to ensure they remain competitive and never miss an opportunity to do more business.