Healthcare Answering Services

Having an outsourced partner that can securely access patient records and book appointments provides a seamless extension of our business has created a substancial cost saving for us, allowing us to recruit more doctors

The Healthcare industry keeps the world moving. A vital part of this is the communication with the patient.

Whether you are a Private or Public Hospital or Clinic, a Single Doctor Practice, or a Consultant we understand that managing staff costs are an important part of your business.

We provide you with an Answering Solution to support your organisation, at an average of 50% of the cost on a full time member of staff

We can book appointments, quote for services, provide directions or any other task that is undertaken by an internal receptionist.

For organisations looking to grow, we can provide you with a scalable answering solution to support your growth plans.

For established organisations, we can provide a cost effective solution Vs either your existing supplier or internal staff.

Talk To Us Today to see How We Can Support Your Business

WHY COMPANIES CHOSE US

 

UK Based

All of our operators are UK based. We offer blended teams of office and home-based staff giving ultimate continuity to your business and operations

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7

Accredited

Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Healthcare Experience

We employ several hundred experienced Healthcare receptionists working across Dental, Medical, GP & Consulting

WAYS COMPANIES USE US :

 

COVID bookings & information 24/7

We continue to lead the charge on supporting surgeries, trusts and other private healthcare organisations as they responded to demand for new services, at scale.

The UK & USA are currently running the booster jab programme through mid 2022 and we are here to support the ever increasing number of organisations with strained resources.

We provide vital information, book vaccinations, tests and ensure that organsations run 24/7.

As switchboard

Many operations are electing to re deploy their existing receptionists to client facing, front of house roles and or other patient roles. We operate your switchboard virtually to give continuity to patients. 

As overflow

No caller wants to be kept waiting, by outsourcing the answering of your calls after 3 ring, you make sure that each and every caller is tended to promptly and professionally.

Out of hours

We help support the times of day that most organisations have reduced staff on site. We keep you open 24/7 with our dedicated night teams.

Call documentation

Once a call or live chat ends the information is logged into our system and you receive an email and / or a text with everything discussed. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.