Healthcare Answering Services

Having an outsourced partner that can securely access patient records and book appointments provides a seamless extension of our business has created a substancial cost saving for us, allowing us to recruit more doctors

The Healthcare industry keeps the world moving. A vital part of this is the communication with the patient.

Whether you are a Private or Public Hospital or Clinic, a Single Doctor Practice, or a Consultant we understand that managing staff costs are an important part of your business.

We provide you with an Answering Solution to support your organisation, at an average of 50% of the cost on a full time member of staff

We can book appointments, quote for services, provide directions or any other task that is undertaken by an internal receptionist.

For organisations looking to grow, we can provide you with a scalable answering solution to support your growth plans.

For established organisations, we can provide a cost effective solution Vs either your existing supplier or internal staff.

Talk To Us Today to see How We Can Support Your Business

WHY COMPANIES CHOSE US

 

UK Based

All of our operators are UK based. We offer blended teams of office and home-based staff giving ultimate continuity to your business and operations

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7

Accredited

Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Healthcare Experience

We employ several hundred experienced Healthcare receptionists working across Dental, Medical, GP & Consulting

WAYS COMPANIES USE US :

 

As a switchboard

Many clinics choose to either not employ a receptionist or to re deploy their existing receptionists to the front desk, client facing or other admin roles.

As overflow

No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 or X rings, you make sure that each and every caller is tended to promptly and professionally.

Out of hours

One of the trends of recent in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure that you are always open.

Client vetting

We can fill out registration forms, provide quotes for services or collect other data, so that when you speak to a client, you have all of the information to hand about their requirements.

Call documentation

Once a call or live chat ends the information is logged into our system and you receive an email and / or a text with everything discussed. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.