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How do you deal with back-office support demands during the holiday season?

It’s the 24th of December at 4 PM. A new customer calls, chasing a quote for services. How have you planned to ensure delivery of the same service levels that you provide throughout the year? Key question: How do you deal with back-office support demands during the holiday season? A key annual challenge that companies […]

  • By: Admin | Nov 28, 2022
85% of UK employers are struggling to hire reception, admin & office support roles

Most employers in the United Kingdom (85%) find hiring reception, admin and office support staff challenging as skills and talent shortages continue to ramp up globally. According to a report by recruitment firm Robert Half, the evolving skills requirements across these three positions exacerbate the talent shortage. More and more businesses now require high-level customer […]

  • By: Admin | Nov 17, 2022
The evolution of customer service

It’s no secret that customer expectations have changed. With consumers expecting information at their fingertips no matter what, waiting is no longer even considered a plausible option by many. The development of digital technology has come with a change in consumer demands, with real-time availability being manifested by many. This is supported by Toiser data […]

  • By: Admin | Feb 03, 2021
ServicesNow Group Launch Of New Call Handling Service Makes The Headlines

The launch of InTouchNow, our new call handling service for businesses large and small has made the news, with the story featuring in Legal IT Insider. Perhaps better known to many as the Orange Rag, Legal IT Insider is regarded as the leading resource for legal IT professionals across the world, with news, views and […]

  • By: Admin | Mar 03, 2020
Business Startup Show A Good Call

The ‘Business Startup’ show was billed as the UK’s biggest exhibition for anyone starting or growing a business and it was certainly this sense of optimism that prompted InTouchNow to exhibit, with our range of services perfect for existing or start-up businesses. Alongside the more than 350 other service providers, we were looking to connect […]

  • By: Admin | Mar 03, 2020
InTouchNow Launches New Call Answering Service

Today is the launch of our new business service, InTouchNow. We offer a professional call answering service to ensure modern organisations never need to miss another call or the opportunities they bring. Every organisation is looking for greater efficiency and our service ensures they can deal with excess calls during busy periods without recruiting additional […]

  • By: Admin | Mar 03, 2020
Professional Electrician tells readers of the damage that can be done by “answering the call”

Maxine Park, the co-founder of call handling and reception services specialist InTouchNow, recently explained to the readers of Professional Electrician & Installer (PE), the advantages of outsourcing your call answering to professionals whilst you get on with the job at hand. Professional Electrician is the leading magazine for the UK electrical contracting trade. Covering all […]

  • By: Admin | Feb 13, 2020
Glass Times tells readers don’t keep them hanging on

Co-founder of call handling and reception services specialist InTouchNow, Maxine Park recently explained to the readers of Glass Times, the benefits of never letting a customer go to voicemail when you cannot answer their call. Glass Times is the leading publication for all those involved in all aspects of the glass and glazing industry, together […]

  • By: Admin | Feb 13, 2020
Master Photography Tells Readers Why ‘No Answer’ Is No Answer To Lost Calls

Maxine Park, the co-founder of call handling and reception services specialist InTouchNow, recently explained to the readers of Master Photography why clients should not be expected to leave a voicemail when you are unable to answer their call. Master Photography is a publication mailed to all members of The Master Photographers Association (MPA), providing advice […]

  • By: Admin | Jan 13, 2020

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IntouchNow Services Limited. Registered in England. Company No 12140083. Registered office 5 Elstree Gate, Elstree Way, Borehamwood Herts, WD6 1JD
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