Human & Conversational AI Reception Support

InTouchNow provides hybrid human and conversational AI receptionists to support organisations in answering customer calls.

We integrate with your existing systems, to perform an unlimited variety of tasks on demand.

Contact us for a demo tailored to your use case and to find our more.

Our Channels

Which of our services is right for your business?

Outsourced Switchboard

Take messages & patch calls through 24/7

Customer Service

Resolve customer queries, take bookings and more

Free Trial

Try us for free and see for yourself why companies choose us

Who we are

We live in a world where customers expect a 24/7 service, on their preferred channel of communication.

InTouchNow matches the best communication technology & experienced people to support the needs of your business 24/7 365.

Our experienced UK based teams work over 800 companies delivering a consistent, high level of service every time.

We are on a mission to help companies support their customers, work more efficiently, and manage overheads to doing everyday business.

Why companies choose us

UK Based

100% of our operators are UK Based

Open 24/7 365

We operate 24/7 365 so that your business is always open

Our Team

We employ over 300 UK Based Operators

800 Happy Clients

We ensure that clients receive the highest levels of service






Apps & Technology

Food & Entertainment

trusted partners

How to get setup

Register for a FREE Trial

Register now and we can have you setup within a few hours, you will receive a welcome email with your dedicated phone number and live chat code

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Divert Your Telephone

Divert your existing numbers. Add the live chat code to your website. This takes no more than a few minutes to do

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Represent Your Business

Our professional UK Based Operators are ready to answer anyone that comes your way 24/7 365, as if we are based in your office, armed with extensive information about your company.

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InTouchNow Vs The Others

See How We Match Up Against Everyone Else

24x7 365 Service

Always here to support your business

Real People, Not bots

There is nothing like speaking to a real person

UK based operators

100% on shore in the UK


ISOs 9001/ 22301/ 27001 & ICO registration

24/7 Support

You can contact us to make changes any time

Unbranded service

Your customers will never know it is not you

Real time reporting

Data collected is provided by Portal, App or API

What our clients say about us

We are really happy with the service that InTouchNow provides our firm. They have helped us systematise our reception processes, answer calls quicker and manage peaks in demand whilst maintaining a consistently high level of client service, even out of work hours. Thank you to our team for all of their hard work
Amy, HR Operations Manager
Top 100 UK Law Firm
TV Edwards LLP have used InTouchNow for a significant period and has become reliant on the service. InTouchNow provides an efficient and consistent service which has become vital to our operations as we expand and increase our workload.
Midlands UK, Multi Disciplinary Law Firm

Our solicitors have appreciated the increased flexibility provided by InTouchNow.
Whether in the office, at home, or on the road visiting clients, our solicitors can always find the time to complete urgent work, safe in the knowledge that clients are being serviced to a high standard.
From a management point of view, this service would be a useful addition to any law firm, either as a primary reception resource or as a overflow for busier times.
The onboarding process was a true eye opener to how we work and has allowed us to improve our own internal processes.

Nathaniel Baverstock

IntouchNow has helped us manage our calls from the DSCC and kept us open for business out of hours.

Their criminal teams are a great extension of our firm and take a real interest in our work.

Simon H, Partner
South East UK Criminal Law Firm

InTouchNow did exactly what they said they would do. Their service has delivered in all aspects; quality, speed and cost - all nailed. Their account management and responsiveness to any issues are excellent.

Partner at Keoghs
Top 100 UK Law FIrm

We regard IntouchNow as very much part of our team. Their typists work directly into our case management system using our templates and workflows thus ensuring that all our documents are produced in the same house-style

Alastair Williams

We are thrilled with the benefits which they are deriving from widespread use of the UK based IntouchNow outsourced transcription services.

With legal aid firms working on very decreasing margins but still looking to maintain access to justice for clients, IntouchNow keeps fixed legal costs down but at the same time to receive a fast, efficient and reliable service.

The firm rely on IntouchNow providing experienced legal secretaries with high quality typing.

Alastair Williams

Latest News

Discover more about our recent news and announcements here

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Nov 17, 2022

85% of UK employers are struggling to hire reception, admin & office support roles

Most employers in the United Kingdom (85%) find hiring...

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