Our services, built around you.

Provide an exceptional experience and capture every opportunity with outsourced support for your calls, live chat and more, delivered by the UK's fastest growing outsourced reception service.

We give you dedicated, experienced people, powered by technology to provide multi-channel experiences like no other.

Find out how companies use our services.

Our Channels

Which of our services is right for your business?

Outsourced Switchboard

Take messages & patch calls through 24/7

Customer Service

Resolve customer queries, take bookings and more

Free Trial

Try us for free and see for yourself why companies choose us

Who we are

We live in a world where customers expect a 24/7 service, on their preferred channel of communication.

InTouchNow matches the best communication technology & experienced people to support the needs of your business 24/7 365.

Our experienced UK based teams work over 800 companies delivering a consistent, high level of service every time.

We are on a mission to help companies support their customers, work more efficiently, and manage overheads to doing everyday business.

Why companies choose us

UK Based

100% of our operators are UK Based

Open 24/7 365

We operate 24/7 365 so that your business is always open

Our Team

We employ over 300 UK Based Operators

800 Happy Clients

We ensure that clients receive the highest levels of service






Apps & Technology

Food & Entertainment

trusted partners

How to get setup

Register for a FREE Trial

Register now and we can have you setup within a few hours, you will receive a welcome email with your dedicated phone number and live chat code

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Divert Your Telephone

Divert your existing numbers. Add the live chat code to your website. This takes no more than a few minutes to do

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Represent Your Business

Our professional UK Based Operators are ready to answer anyone that comes your way 24/7 365, as if we are based in your office, armed with extensive information about your company.

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InTouchNow Vs The Others

See How We Match Up Against Everyone Else

24x7 365 Service

Always here to support your business

Real People, Not bots

There is nothing like speaking to a real person

UK based operators

100% on shore in the UK


ISOs 9001/ 22301/ 27001 & ICO registration

24/7 Support

You can contact us to make changes any time

Unbranded service

Your customers will never know it is not you

Real time reporting

Data collected is provided by Portal, App or API

What Our Customers Are saying About Us

T V Edwards LLP have used IntouchNow for a significant period and have become reliant on the service. IntouchNow provides an efficient and organised typing service which has become vital to T V Edwards LLP as we expand and increase our work load.
The advantage is that the typing is saved directly into T V Edwards LLP’s case management system which reduces the administrative time once the typing has been completed. Also, IntouchNow are able to complete typing quickly which is essential for fee earners, particularly those who are out of the office at court and who are under time constraints.
IntouchNow also provide a helpful telephone support service for any queries that arise providing a professional service.

Maria Adams

The dedicated Costs Typing Team at IntouchNow have a first-rate knowledge of all aspects of costing work - from Points of Dispute and Statements of Costs to Client Billing, Scheduling, formatting etc. 

We use IntouchNow’s outsourcing service as it offers us ease of use, cost effectiveness and flexibility.

I have found their support team extremely helpful and their quality typing provide an all round excellent service.

Carlos Cravioto

Our solicitors have appreciated the increased flexibility provided by the IntouchNow typing service.
Whether in the office, at home, or on the road visiting clients, our solicitors can always find the time to complete urgent work, safe in the knowledge that dictated documents will be returned in good time and in good order.
From a management point of view, this typing service would be a useful addition to any legal team, either as a primary secretarial resource or as a back up for busier times.
With minimal start up costs, no monthly charges and no minimum usage policy, solicitors can use IntouchNow as much or as little as they need, only ever paying for what they use – it really is a no-brainer.

Nathaniel Baverstock

IntouchNow is an integral part of our firm now, providing an essential typing service. They complete our work within our case management system which makes the service as seamless as possible. Solicitors outsource work to IntouchNow themselves so that they can manage their and their secretaries workloads and so maintain the high level of service for our clients. It is particularly useful for work sent out of hours.

I like the fact that we have a team of IntouchNow typists who have got to know our systems well. The turnaround times are excellent (generally in less than an hour) and if we have any issues they are resolved quickly. Nothing is too much trouble for them and some of our lawyers use the service as a primary source of typing.

Bethan Davies

IntouchNow did exactly what they said they would do. Their service has delivered in all aspects; quality, speed and cost - all nailed. Their account management and responsiveness to any issues are excellent.

Partner at Keoghs

We regard IntouchNow as very much part of our team. Their typists work directly into our case management system using our templates and workflows thus ensuring that all our documents are produced in the same house-style

Alastair Williams

We are thrilled with the benefits which they are deriving from widespread use of the UK based IntouchNow outsourced transcription services.

With legal aid firms working on very decreasing margins but still looking to maintain access to justice for clients, IntouchNow keeps fixed legal costs down but at the same time to receive a fast, efficient and reliable service.

The firm rely on IntouchNow providing experienced legal secretaries with high quality typing.

Alastair Williams

Latest News

Discover more about our recent news and announcements here

Read More
Feb 03, 2021

The evolution of customer service

It’s no secret that customer expectations have chang...

Mar 03, 2020

ServicesNow Group Launch Of New Call Handling Service Makes The Headlines

The launch of InTouchNow, our new call handling servic...

We start by offering all new clients a free trial of our service

We’re open 24/7, for more information and to discuss
how our service can work for you:

IntouchNow Services Limited. Registered in England. Company No 12140083. Registered office 5 Elstree Gate, Elstree Way, Borehamwood Herts, WD6 1JD
All rights reserved.

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